At your agent - EU Citizen

Responsible for handling the incoming requests, coming from different channels, emails, telephone etc.  

Responsibilities:

• Speaks clearly, distinctly and with a friendly, courteous tone.
• Managing inbοund and outbound calls in a timely manner
• Follow communication ‘scripts’ when handling different topics
• Uses listening skills to put callers at ease and obtains accurate, complete information.
• Follow proper escalation procedures when addressing guest concerns.
•  Answers incoming calls and directs them to guest rooms through the telephone console or the hotel personnel or departments.
•  Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality or proprietary information, protect company assets, protect the privacy   and security of guests and co-workers.
•  Speak with others using clear and professional language, answer telephones using appropriate etiquette.
•  Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees.
•  Comply with quality assurance expectations and standards.
•  Perform other reasonable job duties as requested by Supervisors.  

Requirements:

•   High school graduate or higher
•   Previous experience in a customer support role is an advantage
•   Excellent knowledge of English Language (Greek & Russian language is a plus)
•   Excellent communication skills
•   Excellent knowledge of MS office (especially Excel, Word, Outlook)
•   Customer-Centric