Supervisor

SCOPE OF JOB

The main purpose of this role is to ensure the smooth operation of the restaurant while supervising the front-of-house team. The role involves organizing service flows to maximize guest satisfaction and employee engagement, ensuring that company standards and targets are consistently met.

Reports to:
Assistant Restaurant Manager / Restaurant Manager

Main Responsibilities:

• Ensure all setup and opening procedures are followed in the restaurant and food pass areas.
• Report maintenance issues promptly.
• Coordinate with the bar and kitchen regarding stock levels and menu specials.
• Conduct daily pre-shift briefings with the team.
• Delegate tasks to team members and follow up to ensure completion.
• Supervise the team during service hours to uphold Standard Operating Procedures (SOPs).
• Handle billing, cash, card payments, vouchers, and complimentary orders.
• Oversee all closing procedures to ensure smooth shutdown.
• Provide a shift debrief to the Restaurant Manager after closing.
• Ensure full compliance with HACCP, health, and safety policies.
• Attend job-specific training and team meetings.

Key Requirements:

Skills and Knowledge:

• Fluent in English and Greek.
• Excellent communication and organizational skills.
• Strong coaching and delegation abilities.
• Extensive food and beverage knowledge.
• Good understanding of Health & Safety, Hygiene, and Licensing regulations.
  
  

Behavioral Characteristics:

• Approachable and social.
• A team player with strong leadership skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Assertive yet fair.
• Critical thinker with problem-solving skills.
• High integrity, professionalism, and strong ethical values.
  
  

Level of Experience:

• Minimum 2 years of experience in a similar role.
• Previous waiting experience is required.
  
  

Benefits:

• Competitive salary based on experience and qualifications.
• Accommodation available upon request.
• Paid annual leave.
• 5-day workweek schedule.
• Free meals during duty hours.
• Up to 15% discount on company brands, including Pizza Express, Marzano, Columbia Beach, La Boca, Columbia Steak House, Pokeloha, Columbia Confectionery, Columbia Beach Resort, House & Garden, and Columbia Sun.
• Training and development opportunities.
• Career advancement prospects.
  
  

All applications will be handled with strict confidentiality.

Interested applicants may email their CV to [email protected]