Waiter - EU CITIZEN

SUMMARY OF FUNCTION

Serve food and beverages to guests at tables in Restaurants and Bars, within the service standards settled by the Food & Beverage Management. 

DUTIES AND RESPONSIBILITIES:

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Have full knowledge of items served on the menus and buffets and answer questions on menu selections. 
• Communicate with the kitchen regarding menu questions, the lenght of wait, recook orders, and product availability as well as for additional meal requirements, allergies, dietary needs and special requests to the kitchen. 
• Follow cycle time guidelines for all meals.
• Pick-up trays and clean tables as needed to enusre a clean dining area.
• Maintain cleanliness of work areas throughout the day. 
• Impect the cleanliness and presentation all china, glass, and silver prior to use.
• Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. 
• Complete closing duties, including restocking items, turning off lights, etc. 
• Present phycial and accurate check to guest and process payment. 
• To set up, service and clear meeting rooms as required by the weekly function sheet, to the required hotel standards and in line with the supervisor's instructions. 
• To serve all tea and coffee, bufflets, light refreshments, and other food and beverage as per the weekly function sheet, and to the required hotel standard - ensuring the highest standards of presentation and cleanliness. 
• To ensure regular liaison with the F&B Supervisor, other departments and management, relating to any changes or difficulties within the daily operations of the department. 
• To assist in the set up of banquets and functions as requested by the F&B Service Manager. 
• To make yourself known to all conference organizers and demonstrate the service call button facility. 
• To ensure that all Conference & Banqueting areas are kept clean, tidy and efficiently organized and stocked, inclusing storage areas. 
• To ensure all meeting rooms are presented for use fully stocked and clean. 
• Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. 
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining and motivating and coaching employees, and serve as a role model.
  
  

GENERAL RESPONSIBILITIES: 

• To attend any meeting or training sessions as required by management. 
• To be conversant with:
  a) The Hotel fire procedures
  b) The Hotel security procedures
  c) The Hotel facilities and attractions 
  d) The Hotel Health and Safety Policy and Procedures 
  e) Hotel operation standards and departmental procedures
  f) Methods of payment accepted by the Company (cash handling staff only)
  g) Current Licensing regulations (Food and Beverage Service department only)
• To adhere to the company's policies and procedures for quality, environment and food safety.
  
  

QUALIFICATIONS:

• High school graduate or equivalent/Hotel & Catering Diploma is a plus
• 3+ years' experience in the same position or any similar serving experience in Hospitality Industry. 
• Excellent Knowledge of English language 
• Excellent Communication skills 
• Knowledge of Hotel Software/PMS is a plus 
• Ability to obtain and maintain a food handler certification 
• Pleasant Personality 
• Customer - Centric